What Your Customer Wants You to Know - NEW! - School of Continuing Education, University Of Wisconsin

	What Your Customer Wants You to Know - NEW!
	Quality service is a competitive advantage that starts with knowing what your customers want. Gain the skills to respond to customers with professionalism, respect and a compelling service strategy. More...
	You will Learn to: Understand customer expectations Identify the impact of good and poor service Recognize elements of service excellence Increase revenue through exceptional service
	Notes Program fee includes morning and afternoon refreshment networking breaks, lunches and instructional material
	Forward this program to a friend/colleague: Separate multiple addresses with commas. To: (E-mail) From: (E-mail) Addresses will not be shared or sold to an organization outside of UWM.


	Tue., March 2, 2010 8:30am-4pm Location: UWM School of Continuing Education Instructor: Mary B. Wacker, MBA Fee: $395 CEU: .7 Program No. 5050-3558 Registration Deadline: Mon., Mar. 1, 2010 Add To Registration Form Check Registration Form


	For more information, contact:
		Dana LaFontsee, Program Director, danalaf@uwm.edu, 414-227-3378, 888-947-9947

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